National Higher Education Support
Need Help? You’re Not Alone
COMPLAINTS SUPPORT
NSW Student Ombudsman
The NSO is a free and independent service available to all higher education students to resolve student complaints about higher education providers.
Phone: 1300 395 775
TEQSA
The Tertiary Education Quality and Standards Agency (TEQSA) provides student‑facing resources on wellbeing, academic integrity, safety, and complaint pathways.
Phone: 1300 739 585
Student Advocacy Service
Make an appointment to meet with the Student Union Advocacy Service.
Mon-Fri 9am – 4:30pm
FINANCIAL SUPPORT INFORMATION
Services Australia
Services Australia can provide payments for eligible students through, Youth Allowance, Austudy, and ABSTUDY.
Phone: 131 202
Study Assist
Study Assist provides information on HELP loans, fee support, and financial assistance and guide you through processes to support your study journey.
Department of Education
Support for students to find government programs, initiatives and resources to help with your studies.
Phone: 1300 566 046
WORKPLACE RIGHTS
Fair Work Ombudsman
The Fair Work Ombudsman provides information, education and advice on pay rates and workplace rights and obligations.
Phone: 13 13 94
Fair Work Commission
The Fair Work Commission is Australia’s independent workplace relations tribunal and registered organisations regulator and provides legal help and advice about workplace issues.
Safe Work Australia
Safe Work Australia works to achieve healthier, safer and more productive workplaces through improvements to work health and safety (WHS) and workers’ compensation arrangements.
LEGAL INFORMATION
Redfern Legal Centre
RLC provides free, confidential legal advice and casework, delivers community legal education, and engages in law reform.
Community Legal Centres (NSW)
Community legal centres give free and confidential legal help to people in need.
Email: clcnsw@clcnsw.org.au
Aboriginal Legal Service
The Aboriginal Legal Service delivers free, culturally appropriate legal advice, representation, information and critical community services.
Phone: 1800 765 767
HEALTH, WELLBEING & SAFETY
eSafety Commissioner
For information and support in online safety, cyberbullying, scam awareness.
WentWest Health Services
WentWest works with the Department of
Health to provide a range of free health
services for the Western Sydney Community.
HeadSpace
Online or at a centre you can receive professional mental health, study, or family support.
Phone: 1800 650 890
(3pm – 10pm local time)
INTERNATIONAL STUDENT SUPPORT
Study Australia
Central hub for international student wellbeing, legal rights, and on‑campus support.
International Student Health Hub
The Hub covers topics including, sexual health, overseas student health cover, the Australian Health Care System, and more.
NSW International Student Support
Service NSW links and resources for
International Students studying in Australia